Privacy Policy
Effective Date: September 22, 2025
Your Privacy Matters
At British Caribbean Bank, we are committed to protecting your personal information and maintaining your trust. This Privacy Policy outlines how we collect, use, and protect your information when you use our Customer Portal to access your bank statements.
1. Information We Collect
Personal Details
- Name and contact information
- Email address and phone number
- Login credentials
- Identity verification data
Account Information
- Bank account details
- Transaction history
- Statement preferences
- Service usage patterns
Usage Data
- IP address and location
- Browser type and version
- Access times and duration
- Portal usage patterns
2. How We Use Your Information
Security & Authentication
- Authenticate your identity and grant secure access to the portal
- Prevent unauthorized access and detect fraudulent activity
- Maintain secure session management
Service Delivery
- Display and deliver your bank statements securely
- Process your requests and provide customer support
- Customize your portal experience
Improvement & Analytics
- Improve portal performance and user experience
- Analyze usage patterns to enhance our services
- Develop new features and functionality
Legal Compliance
- Comply with legal and regulatory requirements
- Meet anti-money laundering obligations
- Respond to legal requests and investigations
3. Data Security
Encryption
All data encrypted using AES-256 at rest and TLS 1.2/1.3 in transit
Access Control
Multi-factor authentication and role-based access controls
Monitoring
24/7 security monitoring and regular vulnerability assessments
4. Data Sharing
We Do Not Sell or Rent Your Personal Information
Your personal data is never sold, rented, or shared for commercial purposes.
We may share your data only with:
Authorized Bank Personnel
To provide support and maintain your account services
Regulatory Bodies
When required by law or regulatory compliance
Trusted Service Providers
Under strict confidentiality agreements
5. Your Rights
Access & Review
Access and review your personal information held by the bank
Correct & Update
Request corrections or updates to your personal data
Withdraw Consent
Withdraw your consent (subject to legal obligations)
Delete Account
Delete or deactivate your account by contacting customer support
6. Cookies and Tracking
We may use cookies to enhance user experience and monitor portal usage. You can manage cookie preferences in your browser settings or through our cookie preference center.
7. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any significant changes will be communicated through the portal or via email. We encourage you to review this policy regularly.
8. Contact Us
Mailing Address:
British Caribbean Bank101 Governors Road, P.O. Box 270, Providenciales, Turks and Caicos Islands